Return & Refund Policy

1. General policy

We want you to be satisfied with your purchase from Dermglide.com. If you are not fully satisfied, you may request a return in accordance with the conditions below.

2. Return window

Customers may request a return within 30 days of receiving their order, unless a longer period is required by applicable consumer law.

3. Eligibility conditions

To be eligible for a return, items must generally:

• be returned within the return window;
• be in original, unused, or reasonably resalable condition unless the product is defective;
• include original packaging where possible;
• not fall within a non-returnable category listed below.

We reserve the right to refuse returns that do not meet these conditions, except where consumer protection law requires otherwise.

4. Non-returnable items

Unless required by law, the following items may not be eligible for return:

• items showing clear signs of use inconsistent with normal inspection;
• products damaged due to misuse, improper storage, mishandling, or unauthorized modification;
• hygiene-sensitive or personal-use items that have been opened after delivery where resale is unsuitable for health or hygiene reasons;
• final sale or clearance items explicitly marked as non-returnable;
• gift cards;
• downloadable or digital items where provided;
• custom or personalized products.

5. Damaged, defective, or incorrect items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with your order number and clear photo/video evidence where possible. We will review the issue and, where appropriate, offer a replacement, refund, partial refund, store credit, or another suitable resolution.

6. Return procedure

To request a return, customers must contact [Support email] before sending anything back.

Returns sent without prior authorization may be refused.

If your return is approved, we will provide return instructions and, where applicable, the correct return address:

[Return address]

7. Return shipping costs

Unless otherwise required by law or where the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Original shipping fees are generally non-refundable unless otherwise required by law or where we made an error.

8. Refunds

Once a returned item is received and inspected, we will notify you whether the refund is approved or rejected.

If approved, the refund will be issued to the original payment method. Processing time may vary depending on the payment provider, bank, and card issuer.

9. Partial refunds

In certain cases, only partial refunds may be granted, including where:

• the item is returned damaged, used, incomplete, or not in original condition for reasons not due to our error;
• part of a bundle, promotional set, or multi-buy offer is returned and the offer conditions are no longer met.

10. Refused deliveries / unclaimed parcels

If an order is refused by the customer or not collected and returned to sender, we may deduct return shipping, original shipping, handling, restocking, and carrier fees from any refund where permitted by law.

11. Chargebacks

Customers agree to contact us first at [Support email] to seek a resolution before initiating a chargeback. Fraudulent or abusive chargebacks may be disputed with relevant evidence.

12. Contact

For return and refund requests, contact: [Support email]